Production Management
At TMC, we are familiar with the complexities involved in delivering high quality reporting solutions. Through years of experience, we’ve built up a mature operational platform, sophisticated processes and dedicated teams to deal with these complexities so that we are able to provide the speed, accuracy and quality that we promise.
Production management involves accurate diagnosis, patient data handling, reporting technical quality, speed, effective use of resources and efficient delivery. That is why we have established specialist teams that thoroughly take care of each aspect of the chain that include client implementations, case management, quality control and distribution.
When we work with our client hospitals, we focus on every aspect of the production process because we have the knowledge and experience to do so. We aim to help each local radiology department maximise the use of their existing resources for greater productivity.
OPERATIONAL PLATFORM |
| TMC has a well-structured operations department that is rather unique in our industry. We presently have more than 30 professionals who are trained to handle specific tasks such as the verification of incoming cases, assignment of cases to the appropriate sub-specialist radiologists, delivery management, technical quality control, communications coordination and customer care. Our operations and case management platform is ISO 9001 certified. |
KNOWLEDGE INSOURCING |
| At TMC, we do not perceive our teleradiology services as an outsourcing solution. Effective teleradiology requires successful integration of processes and tight collaboration with a local radiology department. We are aware that each radiology department may have a different need, whether it is in IT integration, workflow, additional capacity or sub-specialist training.
Knowledge insourcing is what we strive to promote. Through long-term partnership and knowledge sharing, we hope to help our client hospitals maintain control of their own critical production and competencies. Our hope is to help you achieve step change performance improvement for your long-term success and satisfaction. |
CUSTOMER CARE |
| We have worked closely with scores of client hospitals and have learned the importance of continuous support throughout our service cycle. We strive towards building a long-term relationship with each client based on trust. To take complete care of our client hospitals, we have set up a Customer Care department.
At TMC, we believe there is always room for improvement particularly within the evolving field of teleradiology. When working with our client hospitals, our Customer Care team acts as a liaison between client hospital staff and our internal staff, ensuring that we achieve the best possible results in workflow, production and quality. Our team follows up at every stage of the service cycle to identify any critical issues and incidences (medical, administrative and technical) and to assign the issue to be resolved to the appropriate team. We are here as your advocate for better service delivery in healthcare. |
CONTACT US |
For more information on our services, please contact our local representatives:
Henrik Agrell – Sales and Marketing Director SwedenMobile +34 687 97 85 40 Chris Piccaver – Head of UK Business DevelopmentMobile +44 7590-517326 |
